Money
Who charges your buyers, Toolaby's fee, tax, refunds and disputes, on your own Stripe account.
Checkout, charges, refunds and disputes are on your Stripe account, connected through Stripe Connect. The buyer sees your name on their statement.
| Fee | On the Hobby plan, 0.5% of each sale, at least one cent, taken as a Stripe application fee at payment time. On Pro, none. Kept on a refund, as Stripe keeps its own fee. See below and Plans. |
| What unlocks | A sale made through Toolaby's checkout. On the Hobby plan, a payment or subscription created directly on your Stripe account, or by another platform connected to it, carries no Toolaby fee and unlocks nothing. A bank debit (SEPA, ACH, Bacs) unlocks when Stripe confirms the payment, usually days after checkout. To bring buyers from before Toolaby, import them from the tool's Import page. |
| Tax | Toolaby's checkout charges the plan's price and adds no tax. Any tax you owe on your sales is yours to account for, from your Stripe records. |
| Currency | Where Stripe supports it, the buyer sees the amount in their own currency and pays the conversion. You are paid in the plan's currency. |
| Refunds | From the customer's page or from Stripe. A refund of the whole payment revokes the licence and sends payment.refunded. A partial refund, made on Stripe, leaves the licence and its seats as they are and notifies you. A subscription's payment is refunded in your Stripe Dashboard: the subscription runs on, and no event is sent. See Subscriptions. |
| Disputes | A chargeback suspends the licence while open; the extension stops at its next check. You are notified with the response deadline. Won, the licence is active again; lost, it is revoked. A licence refunded while an inquiry is open stays revoked when it closes. payment.disputed and dispute.closed are sent. A disputed subscription payment leaves the subscription running. Stripe's dispute fee is charged to your account, as Stripe sets it. |
| Payouts | Stripe pays your balance out on the schedule set in your Stripe Dashboard. |
| Cancelling and switching | Buyers cancel, switch plans and change their card through Stripe's billing portal, from their account page. Toolaby configures the portal on your account per tool, and its own for the account page; your account's default portal is never used. A subscription entitles the tool whose price it bills under. |
What you receive
Two fees come off a sale on the Hobby plan, both taken by Stripe at payment time: Stripe's own processing fee, at the rate Stripe publishes for your country, and Toolaby's application fee of 0.5% of the amount paid, at least one cent. On Pro only Stripe's comes off. A refund returns neither: Stripe keeps its fee, and Toolaby keeps its own.
An example with Stripe's standard European pricing (1.5% + €0.25 per card payment; Stripe Billing adds 0.7% on subscription payments):
| Lifetime, €20 | Monthly, €4 | |
|---|---|---|
| Paid by the buyer | €20.00 | €4.00 |
| Stripe's fee | −€0.55 | −€0.34 |
| Toolaby's fee (0.5%) | −€0.10 | −€0.02 |
| You receive | €19.35 | €3.64 |
Stripe's fee is on the whole amount charged. Stripe's fees for other countries and payment methods are at stripe.com/pricing; Toolaby's is the same 0.5% everywhere on Hobby. A subscription's fee follows your plan: it changes on Stripe when you upgrade or when Pro ends.
The dashboard's numbers
The Tools page, and each tool's Overview, show gross volume, net volume after refunds and fees, refunds, purchases and subscriptions against the previous period, and the funnel from installs to purchase. Money is read from Stripe charges tied to your tools; other activity on your account is not counted.
Coupons are under a tool's Pricing. See Pricing.