Plans
Hobby and Pro, what each includes, Enterprise on request, and what happens when a workspace changes plan.
A workspace is on one of two plans with Toolaby. Hobby has no monthly price and takes a fee on each sale. Pro has a monthly price per workspace and takes no fee. Companies and larger tools can ask for Enterprise.
A tool's own Free plan, what its buyers get before paying, is another thing: see Access and features.
This page covers what each plan includes, passes, what happens on an upgrade and a downgrade, and how Test differs.
Workspaces and plans
A workspace is one business: its tools, its Stripe account, its domain and mail, its buyers and its members. The plan belongs to the workspace, never to your account. Your account signs you in, and holds no plan.
Does Pro cover all my workspaces?
No. Pro is for one workspace. Another workspace has its own plan: Hobby until you upgrade it, and billed on its own invoice, which names it. Most developers sell every tool from one workspace, so one Pro covers them all. Make a second workspace for a separate business, with its own Stripe account and brand.
Each workspace shows its plan beside its name in the switcher, and Your account → Your workspaces lists them all. The launch code makes a workspace's first three months of Pro free, once per workspace.
Hobby and Pro
| Hobby | Pro | |
|---|---|---|
| Price | $0 | $25 a month per workspace, or $20 a month billed yearly |
| Fee on each sale Toolaby makes | 0.5% | 0% |
| Tools, plans, licences, subscriptions, bundles, seats, the Toolaby popup, Test and Live, the API, webhooks | ✓ | ✓ |
| Passes | 100 live at once | no limit |
| Import from Stripe | sales made before the tool joined Toolaby | any sale |
| Your own domain and your own pages | ✓ | |
| Mail from your own domain | ✓ | |
| Toolaby's name where buyers look: the line Accounts and licences by Toolaby on your pages, via Toolaby and Toolaby's signature in your mail | shown | not shown |
| Until you add your own tab icon and terms and privacy links | Toolaby's icon, terms and privacy policy | your initial as the icon, and no terms links |
| Members | 3 | 10 |
| Devices a month | 2,500 | 50,000 |
| Analytics: Overview, Revenue, Devices, Funnel, Uninstalls | ✓ | ✓ |
| Analytics: Features, Versions, its CSV files and API | ✓ | |
| Analytics history | 30 days | thirteen months |
On either plan, your own icon (Configure → Branding) and terms and privacy links (Configure → Profile) replace Toolaby's. Continue with Google works the same on both: through Toolaby's client, whose consent screen names Toolaby, until you add your own under Configure → Sign-in, where you can also turn it off.
On fees alone, Pro costs less from $5,000 of sales a month, or $4,000 billed yearly. Below that, Pro is for what it adds.
The Usage card on the Tools page shows devices and members, Passes (free access you gave) once you give one, and a fair-use limit once 80% of it is used. Configure → Plan shows the same, with the plan and the fee. Limits lists every one. An owner upgrades from either, monthly or yearly: Upgrade shows what Pro includes and what it costs, then Stripe's checkout, which takes a promotion code. Billing is managed in Stripe's portal from Configure → Plan: the interval, the card, invoices and cancelling. Pro is billed on Toolaby's own Stripe account, not on yours.
In the dashboard, a Pro feature carries a Pro mark: Domain, Your own pages and Mail under Configure. On Hobby, each of those pages says what Pro gives there and what it costs, with Upgrade, before anything is typed. On Test, where every feature is on, the mark reads Pro on Live. Configure → Plan sets Hobby beside Pro, row by row.
Passes
A pass is access that no sale through Toolaby paid for:
| Pass | Made by |
|---|---|
| A grant | A customer's page, POST /tools/{tool}/grants, or a CSV row with kind grant |
| A licence from a CSV row | The tool's Import page |
| A licence or subscription from a Stripe sale made after the tool joined | The tool's Import page, on Pro |
| A licence or subscription whose Checkout cost nothing | A 100%-off coupon |
| A subscription period that no charge paid for | A change on your Stripe account. For example: payments paused; a price that costs nothing; a trial longer than any the tool offers; an invoice voided, marked uncollectible, left unpaid past its grace, sent to pay by hand or marked paid outside Stripe; a period paid from credit you gave or from a credit note. The period is a pass while it lasts, and stops being one when charges pay the next. How a period is judged is below. |
| A team subscription in its trial | Each seat handed out under it, until a charge pays for them: one inbox's trial is one person's |
| A trial you extend past the tool's own | A customer's page, Extend: past the tool's longest trial it becomes a grant |
| A subscription on a Stripe account that disconnected Toolaby | Disconnecting Toolaby in your Stripe account |
These are not passes: sales through Toolaby and the seats under them, trials (a team's aside), and Stripe sales made before the tool joined — each while a charge pays its period. Nor is a subscription moved from another Stripe account, in the period a card paid for there: nothing bills it on your account until that period ends. See Move subscriptions from another Stripe account.
The tool joined on the day it was created; a bundle, on the day the first of its tools was. A bundle that holds sales imported as made before it joined cannot be given a tool that joined earlier: that would move its day back. Make a new bundle for it. A subscription you imported keeps the customer and the seats it came with.
Each period of a subscription is judged by the invoice that billed it, and by what paid it. Toolaby judges a period again whenever one of its invoices changes.
- Paid in full by charges through Stripe: a sale. On Hobby the charges carry Toolaby's fee, as the plan was when the invoice was drafted.
- Paid from credit: a sale only when the credit came from the customer's own plan or seat changes on a subscription Toolaby sold, such as a move to a cheaper plan in the portal. The charges behind that credit are judged the same way. Only credit given since the customer's balance last held none is judged. Credit from a subscription you made outside Toolaby pays for nothing.
- Still being collected: its first hour, a bank debit clearing, a retry to come. Not a pass. The grace for an invoice to be collected is three days, or a quarter of the period on a shorter one.
- Past due: not a pass, and it unlocks nothing.
A team licence or team subscription that is a pass counts each seat handed out, not the team: a subscription that stops being paid for makes its seats passes from then on, and they stop being passes when it pays again.
On Hobby a workspace holds at most 100 passes at once. A grant that has ended or was revoked stops counting.
| At the limit, on Hobby | |
|---|---|
| A grant from the dashboard | Not offered: the customer's page shows the count, and Upgrade for an owner. |
| A grant through the API | 403 with plan_limit_error. Made at the same moment as others, a grant beyond the limit is made and held: its live is false. See API. |
| A CSV row | Left out, with the reason. |
| A 100%-off Checkout | The purchase is made and held. |
A held pass unlocks nothing. The customer's page says Held: over your plan's limit, and the buyer's account page says On hold. Toolaby holds the newest passes beyond 100 each time a pass is made, and each day, and releases held ones, oldest first, when there is room.
Changing plan
| When | Fee on new sales | Fee on running subscriptions | Pro features | Passes |
|---|---|---|---|---|
| You upgrade | 0% at once | set to 0% | at once | no limit; held passes released |
| You cancel | 0% until the period ends | unchanged | until the period ends | no limit |
| Pro ends | 0.5% at once | set to 0.5% | 7 more days | refused beyond 100 at once; held beyond 100 after 7 days |
The fee on a running subscription is changed on your Stripe account, soonest renewal first, and on a renewal Stripe has already drafted; Stripe charges it at the subscription's next invoice. Subscriptions imported from before the tool joined carry no fee on any plan. Which subscriptions were imported is recorded by Toolaby at the import; metadata on Stripe does not change it.
A Pro renewal that stays unpaid keeps Pro for 14 days from the invoice. After that Pro ends as above, and Configure → Plan offers to pay the invoice in Stripe. Paid, Pro comes back.
Toolaby mails the workspace's owners, with each moment in UTC:
- three days before an unpaid renewal would end Pro;
- when Pro ends;
- two or three days before its features stop;
- three days before a complimentary Pro reaches its end date.
While a renewal is unpaid, or while the 7 days run, a line across the top of the dashboard says so to members who may configure the workspace. Stripe mails a failed card payment, and a card about to expire, to the address Pro is billed to.
On Pro your buyers see your name, not Toolaby's. Two addresses stay Toolaby's until you set up your own: the pages are at <workspace>.toolaby.app until your own domain is verified, and mail comes from no-reply@toolaby.app until your mail domain is. Your buyer pages link your own terms and privacy notice once you add them under Configure → Profile, and none before. Continue with Google goes through Toolaby's client until you add your own (Configure → Sign-in), so Google's consent screen names Toolaby until then; turn it off there to offer the link alone.
A Checkout is charged the fee of the plan when it was opened. A buyer who opened one on Pro and pays after Pro ends pays no fee.
When the 7 days are over:
- Your own domain sends buyers to your workspace's address under Toolaby, with the page they asked for.
- Your own pages give way to the hosted pages.
- Mail goes out as Your workspace via Toolaby.
- Toolaby's name comes back: the line naming it, its icon in the tab, its terms and privacy policy where you have none, and Google sign-in through its client.
- The first 3 members open the workspace, owners first, then by the day they joined. The others are shown why they cannot.
Nothing is deleted. Upgrading again turns each back on.
Devices
A device counts once in each calendar month it checks in. Each of your extensions in a browser is a device of its own: one browser with two of your tools counts twice. A web app's signed-in buyer who checks in (Web apps) counts as one device of the month too. The count is within about 3% and keeps no device's id. A workspace over its plan's devices is told by mail, and Configure → Plan marks it. Nothing stops and nothing is charged automatically.
Enterprise
For companies and larger tools, on request: limits raised for your workspace, team licences past 100 seats, and a person who answers. There is no price list. Write to hello@toolaby.app, or use Talk to us under Configure → Plan.
Test
On Test every feature is on and nothing is billed, except mail from your own domain, which is set up on Live. Test payments carry the Hobby plan's 0.5% fee in test money. A workspace on Test holds 100 people, whatever its plan. The plan is chosen on Live. See Test and Live.